Question 1

What is Ask The Expert by Stockera?

Accepted Answer

Ask The Expert is a platform that pairs an instant AI stock report with a video answer from a SEBI-registered Research Analyst, so retail investors get clarity in plain Hindi or English.

Question 2

How do I post my first query?

Accepted Answer

Sign up for a free account, click 'Post a Query', enter the stock and your question, and choose whether you want only the AI report or also an expert video answer. Your first 2 AI reports are free.

Question 3

Is it really free to start?

Accepted Answer

Yes. New users receive ₹100 wallet credit on signup which covers up to 2 AI reports. No credit card is required.

Question 4

Do I need to share my Demat account details?

Accepted Answer

No, never. We do not ask for your Demat credentials, broker login, or holdings access. You only share the stock and your question.

Question 5

Can I use this on mobile?

Accepted Answer

Yes. The full experience — posting queries, watching video answers, and managing your wallet — works on any modern mobile browser.

Question 6

Are all experts SEBI registered?

Accepted Answer

Yes. Every analyst on the platform is a SEBI-registered Research Analyst (RA) or Investment Adviser (RIA). Their registration number is shown on their profile.

Question 7

How long does it take to get a video answer?

Accepted Answer

Pro users typically get a video answer within 24 hours. Expert tier users get a same-day SLA on business days.

Question 8

What if I'm not satisfied with the answer?

Accepted Answer

Open a dispute from the query page within 48 hours of receiving the answer. If our team finds the answer below standard, your credit is refunded to your wallet.

Question 9

Can I choose my expert?

Accepted Answer

Pro and Expert tier users can request a specific analyst on the query form. If they are unavailable, the query is assigned to the next analyst with matching specialization.

Question 10

What languages are supported?

Accepted Answer

Hindi and English. You can request the video answer in either language, and the AI report is generated in your preferred language.

Question 11

How does the wallet system work?

Accepted Answer

Your wallet stores credits that are debited when you spend on AI reports or expert video answers. You can top up anytime via UPI, cards, or netbanking. Subscription users get monthly auto-credits.

Question 12

Can I get a refund?

Accepted Answer

Unused expert video credits are refundable within 7 days of purchase. AI reports already generated are non-refundable. Subscription cancellations stop future billing immediately.

Question 13

What payment methods are accepted?

Accepted Answer

UPI, all major debit and credit cards, netbanking, and select wallets. All payments are processed via PCI-DSS compliant gateways.

Question 14

How do referral credits work?

Accepted Answer

Share your unique referral link. When a friend signs up and makes their first paid query, both of you receive ₹100 in wallet credit.

Question 15

Is this platform SEBI registered?

Accepted Answer

Stockera connects users with SEBI-registered Research Analysts and Investment Advisers. The platform itself is not a SEBI-registered entity — it is an intermediary marketplace. All advice on the platform is delivered by SEBI-registered experts under their own registration.

Question 16

Are my portfolio details safe?

Accepted Answer

We never ask for Demat credentials. Any holdings you choose to share are stored encrypted on Supabase with Row-Level Security so only you can read them.

Question 17

What is the difference between RA and RIA?

Accepted Answer

A Research Analyst (RA) publishes research and recommendations on securities. A Registered Investment Adviser (RIA) provides personalised investment advice and may charge a fee for advice. Both are regulated by SEBI but operate under different rule sets.

Question 18

How do I report a grievance?

Accepted Answer

Email grievance@stockera.in or use the in-app dispute flow. Unresolved complaints can be escalated to the SEBI SCORES portal at scores.gov.in within the SEBI-defined timelines.

Frequently asked questions

Getting Started

Experts & Answers

Pricing & Wallet

Security & SEBI Compliance