SEBI Compliance
Grievance Redressal
We acknowledge every grievance within 24 hours and aim to resolve within 30 days, as required by SEBI.
File a grievance
You'll receive a ticket number by email. Track resolution against a 30-day SLA.
Escalation matrix
Level 1 — Customer Support
Write to Contact@stockera.com. Response within 24 hours, resolution within 7 working days.
Level 2 — Grievance Officer
Grievance Officer, Stockera • Contact@stockera.com • +91 90220 44633
Resolution within 21 working days from escalation.
Level 3 — Compliance Officer
Compliance Officer, Stockera • Contact@stockera.com
Level 4 — SEBI SCORES
If unresolved beyond 30 days, escalate to SEBI via the SCORES portal: https://scores.sebi.gov.in
Level 5 — Online Dispute Resolution
Alternatively, use SEBI's SMART ODR platform: https://smartodr.in